Delivery

Coverage

We deliver across the Republic of Uzbekistan. We do not ship outside the country.

You can also collect the order yourself, free of charge, at our pickup point: 5 Iftikhor Street, Tashkent. The address, opening hours and map are on the order page once the order is placed.

Methods and timescales

Method	Time	Cost
Courier in Tashkent	1–2 business days	25,000 UZS, free over 500,000 UZS
BTS Express (regions)	2–5 business days	from 35,000 UZS, depends on region
Yandex Delivery (regions)	2–4 business days	from 42,000 UZS

The exact delivery cost is calculated at checkout, before the order is confirmed and paid for.

Timescales start from the business day following order confirmation. Orders placed at weekends and on public holidays are processed on the next business day.

How delivery works

The courier calls 30–60 minutes before arrival.

The order is handed to the recipient named at checkout, or to another person on their instruction. The courier may ask for the order number.

Trying items on

You can try an order on only when paying on delivery and only when it is brought by our own courier in Tashkent. The courier waits while you try the items on — up to 15 minutes.

With BTS Express, Yandex Delivery and prepaid orders, trying items on before payment is not possible. Such an order goes back through the ordinary return procedure.

You may refuse the whole order at the door. In that case the delivery cost is not refunded.

Paying for part of an order

You pay only for what fits: the order total is recalculated on the spot.

If the remaining total falls below the free delivery threshold after the refusal, delivery becomes chargeable and its cost is added to the amount due.

The items you refuse go back with the courier. Nothing else is charged for them.

Limits

• We deliver only to addresses within the Republic of Uzbekistan.
• Courier delivery in Tashkent is available only for addresses inside the city.
• We do not deliver to post office boxes or to addresses without a house number.
• Storage at a pickup point is limited to the period set by the delivery service.

Responsibility during delivery

Zundo is responsible for the completeness and condition of an order until it is handed to the delivery service, and for handing it over on time.

From the moment the order is handed to the delivery service (courier service, BTS Express, Yandex Delivery, postal service), responsibility for its condition and for carriage times rests with that service under its own rules and the law of the Republic of Uzbekistan.

Title and the risk of accidental loss pass to the Buyer when the goods are handed over to the Buyer or to a person named by them.

If a parcel arrives damaged, open it in the presence of the courier or pickup point staff and record the damage in a report. Tell us the same day: we will take up the matter with the delivery service and either replace the item or refund it.

If an order is late, write to us. We will request its status from the delivery service and refund it if the parcel is lost.

Wrong address and non-collection

If an order cannot be handed over because the address was wrong or the recipient was unreachable, redelivery is charged separately. If the order is refused, the goods are refunded; the delivery cost is not.

If the order is not collected

We make two delivery attempts. The second one is agreed with you by phone.

An order waiting at a pickup point or at a carrier's office is stored for 7 calendar days and then returns to the shop.

An unpaid order that comes back to the shop is simply cancelled.

A prepaid order that comes back to the shop is refunded to the same card within 3 business days of its return. Delivery already spent is not refunded.

An order we cannot reach the customer about for 14 calendar days is treated as refused.