Delivery

Coverage

We deliver across the Republic of Uzbekistan. We do not ship outside the country.

Methods and timescales

Method	Time	Cost
Courier in Tashkent	1–2 business days	25,000 UZS, free over 500,000 UZS
Pickup	today after 14:00	free
BTS Express (regions)	2–5 business days	from 35,000 UZS, depends on region
Yandex Delivery (regions)	2–4 business days	from 42,000 UZS

The exact delivery cost is calculated at checkout, before the order is confirmed and paid for.

Timescales start from the business day following order confirmation. Orders placed at weekends and on public holidays are processed on the next business day.

How delivery works

The courier calls 30–60 minutes before arrival. When paying on delivery you may try items on and decline part of the order, paying only for what fits.

The order is handed to the recipient named at checkout, or to another person on their instruction. The courier may ask for the order number.

Limits

• We deliver only to addresses within the Republic of Uzbekistan.
• Courier delivery in Tashkent is available only for addresses inside the city.
• We do not deliver to post office boxes or to addresses without a house number.
• Storage at a pickup point is limited to the period set by the delivery service.

Responsibility during delivery

Zundo is responsible for the completeness and condition of an order until it is handed to the delivery service, and for handing it over on time.

From the moment the order is handed to the delivery service (courier service, BTS Express, Yandex Delivery, postal service), responsibility for its condition and for carriage times rests with that service under its own rules and the law of the Republic of Uzbekistan.

Title and the risk of accidental loss pass to the Buyer when the goods are handed over to the Buyer or to a person named by them.

If a parcel arrives damaged, open it in the presence of the courier or pickup point staff and record the damage in a report. Tell us the same day: we will take up the matter with the delivery service and either replace the item or refund it.

If an order is late, write to us. We will request its status from the delivery service and refund it if the parcel is lost.

Wrong address and non-collection

If an order cannot be handed over because the address was wrong or the recipient was unreachable, redelivery is charged separately. If the order is refused, the goods are refunded; the delivery cost is not.

Pickup points

Current addresses and opening hours are listed at the end of this page. An empty list means pickup is temporarily unavailable.