Public offer

This document is a public offer — a proposal to enter into a distance retail sale agreement. The Seller's requisites appear at the end of this page.

1. Parties

Seller — the entity whose requisites are stated at the end of this page, selling goods through zundo.uz.

Buyer — an individual who places an order on zundo.uz.

2. Subject

The Seller undertakes to transfer goods (children's clothing, footwear and accessories) into the Buyer's ownership, and the Buyer undertakes to accept and pay for them under the terms of this offer.

The description, specification and price of each item are published on its page. Product images are illustrative; a slight difference in shade from the image on screen is acceptable.

3. When the agreement is concluded

The agreement is concluded at the moment the Buyer:

1. assembles an order on the site,
2. confirms agreement with this offer, the return and exchange terms and the delivery terms by ticking the corresponding box at checkout,
3. presses the order confirmation button.

This constitutes full and unconditional acceptance of the offer. The version of the terms in force at the moment of acceptance is stored with the order.

4. Placing an order

The Buyer specifies the item, quantity, size, delivery and payment method, contact details and delivery address.

The Seller confirms the order by telephone or by e-mail to the address given. The Seller may decline to fulfil an order if the item is out of stock or the Buyer has knowingly given false contact details; in that case any amount paid is refunded in full.

5. Price and payment

Prices are stated in soums (UZS) and include every applicable tax. The price in force when the order is placed is not subject to change.

An order can be paid online — through the Rahmat payment service (Uzcard, Humo, Visa and Mastercard bank cards) or the Click payment system (Uzcard and Humo cards, the Click balance) — or in cash or by card on delivery. Payment methods and the moment funds are taken are described on the Payment page. Online payments are made on the payment service's secure page; card details are neither passed to nor stored by the Seller.

6. Delivery

Coverage, methods, timescales, cost and the allocation of responsibility during carriage are described on the Delivery page. Those terms form an integral part of this offer.

Title and the risk of accidental loss pass to the Buyer when the goods are handed over to the Buyer or to a person named by them.

7. Cancellation by the Buyer

The Buyer may cancel the whole order, or withdraw from part of it, at any time before the order is handed to the courier or to the delivery service.

To cancel, write to the shop or call the telephone number given in the Seller's requisites at the end of this page, quoting the order number.

If the order has already been paid by card, the amount paid is returned to the same card it was paid from; if it was paid through Click, to the card or the Click balance it came from. Where part of the order is cancelled, the value of the cancelled items is returned. How long crediting takes depends on the bank that issued the card.

The rules that apply once the goods have been received are described on the Returns page.

8. Returns and exchange

The procedure, timescales and limits for exchange and return are described on the Returns page. Those terms form an integral part of this offer.

The Buyer may withdraw from the purchase in the manner and within the periods provided by the consumer protection law of the Republic of Uzbekistan.

9. Rights and obligations of the parties

The Buyer undertakes to:

1. give accurate contact details and a delivery address; the consequences of incorrect details — an undelivered or delayed order — are borne by the Buyer;
2. check the goods for completeness and visible damage on handover and report any discrepancy at that moment;
3. accept and pay for the goods under the terms of this offer.

The Buyer has the right to:

1. receive full information about an item before placing an order: composition, size, care instructions, price and delivery terms; if the product page does not state what is needed, it can be asked of the Seller;
2. cancel an order and withdraw from the purchase in the manner described in the section on cancellation and on the Returns page.

The Seller undertakes to:

1. transfer goods matching the description and specification on the product page;
2. transfer the goods within the period agreed when the order is confirmed;
3. inform the Buyer in advance of changes to the order: an item being out of stock, a size substituted, a change in the delivery period or its cost.

The Seller has the right to:

1. decline to fulfil an order on the grounds stated in the section on placing an order;
2. change the range and the prices on the site; this does not affect orders already placed.

10. Liability

The parties are liable in accordance with the law of the Republic of Uzbekistan.

The Seller is not liable for damage arising from the Buyer's failure to follow the use and care instructions stated on the product page and on its label.

The Seller is not liable for an address or contact details given incorrectly by the Buyer.

11. Force majeure

Neither party is liable for failing to perform its obligations, or for performing them late, where this is caused by force majeure: natural disasters, war and civil unrest, acts of state authorities, failures of communications and payment networks, transport restrictions.

The party facing such circumstances informs the other within a reasonable time, saying how they affect the performance of its obligations.

While such circumstances last, performance of obligations is suspended and the periods are extended accordingly.

If they last longer than 30 days, either party may terminate the agreement without penalty or other sanction. Money paid for goods not handed over is returned to the Buyer.

12. Personal data

The Buyer's personal data is processed in accordance with the Privacy Policy published on the site.

13. Validity of the offer and its withdrawal

The offer is valid indefinitely — from the moment it is published on the site until it is withdrawn.

The Seller may withdraw the offer or amend its terms by publishing a new version on the site. Amendments take effect when published and do not apply to orders placed before publication.

Withdrawal does not affect agreements concluded before it: those are performed on the terms in force at the moment of acceptance.

An agreement concluded on the terms of this offer ends once the parties have performed their obligations — the goods handed over and the payment received.

14. Final provisions

Disputes are settled through negotiation and, failing agreement, in the manner established by the law of the Republic of Uzbekistan.