Privacy policy

The personal data operator is ИП RAFIQOV FARRUX ULUG'BEK O'G'LI. The requisites are at the bottom of this page.

1. What we collect

Always, when you place an order: the recipient's first and last name, phone, delivery address, the contents and history of orders, and the order comment. E-mail if you gave one.

If you created an account: the same, plus saved addresses and your wishlist.

If you left a review: your name, the review text and any photographs attached.

Always, technically: IP address, device and browser type, and the pages you opened. This is depersonalised and is what keeps the site working and shows us where it breaks.

Only with your consent: analytics cookies and the newsletter subscription.

We do not collect card details at all: you enter them on the payment service's page.

2. Why

To process and deliver orders, contact you about an order, improve the site and, with your consent, send news and promo codes.

3. Who we share with

Delivery services (courier service, BTS Express, Yandex Delivery, postal service) receive the recipient's name, phone and address, which they need to hand over the order.

The Rahmat payment service receives the order amount, its number and the IP address the order was placed from. This is needed to take the payment and to guard against fraud.

The e-mail service receives your e-mail and name, so that an order letter or, if you subscribed, a newsletter can be delivered.

The analytics service receives depersonalised visit data: pages, device, referral source. Only if you agreed to analytics cookies.

You enter your card details on the payment service's page. Zundo does not receive, transmit or store them.

Data is never sold to third parties and never passed on for advertising.

4. Storage and protection

Data is stored on encrypted servers; access is limited to customer-care staff. Retention period — 3 years from the last order.

5. Cookies

Cookies are small files the site keeps in your browser. We use two kinds:

• Necessary. They hold your cart, the chosen language and your session. The site does not work without them, so they are always set.
• Analytics. They count visits and show which pages get used. They are set only after you press «Accept» in the banner at the bottom of the screen.

If you chose «Necessary only», no analytics cookies are set. To change your mind, clear the site's cookies in your browser and the banner will appear again. The same browser settings can block cookies entirely, but then the cart and signing in will not work.

6. Your rights

You can:

• request a copy of your data, its correction or deletion, in the Account section or by e-mail to hello@zundo.uz;
• withdraw your consent to the processing: write to us and we will stop processing and delete the data, apart from what the law requires us to keep, namely records of completed sales;
• unsubscribe from the newsletter, via the link in any e-mail or in your account settings;
• complain about what we do to the authorised state body for personal data protection, or to a court.

We answer such requests within 10 working days.

Data is processed in accordance with the Law of the Republic of Uzbekistan "On Personal Data" No. ZRU-547.